Roles

How to become a volunteer

Thank you for your interest in volunteering at Harrogate and District NHS foundation. We have currently paused our volunteer recruitment until January 2021 due to the impact of the pandemic on the support we can offer across our services. Please keep checking back for opportunities.

Our Active Volunteers

In light of the current COVID 19 situation we are following national guidance from Public Health England for all volunteers, if you fall into any of the categories below can you please adhere to the guidance and not attend for volunteering until further notice: https://www.gov.uk/government/publications/covid-19-guidance-on-social-distancing-and-for-vulnerable-people

We are advising those who are at increased risk of severe illness from coronavirus (COVID-19) to be particularly stringent in following social distancing measures.

This group includes those who are:

– those who are pregnant 

– aged 70 or older (regardless of medical conditions) 

– under 70 with an underlying health condition listed below (ie anyone instructed to get a flu jab as an adult each year on medical grounds): 

Note: There are some clinical conditions which put people at even higher risk of severe illness from COVID-19. For now, you should rigorously follow the social distancing advice in full, outlined below.

People falling into this group are those who may be at particular risk due to complex health problems such as:

  • people who have received an organ transplant and remain on ongoing immunosuppression medication
  • people with cancer who are undergoing active chemotherapy or radiotherapy
  • people with cancers of the blood or bone marrow such as leukaemia who are at any stage of treatment
  • people with severe chest conditions such as cystic fibrosis or severe asthma (requiring hospital admissions or courses of steroid tablets)
  • people with severe diseases of body systems, such as severe kidney disease (dialysis)

Contact us

Email: hdft.volunteering@nhs.net

Office Number: 01423 4474008 

Address: Volunteer Team – Planning Department, Harrogate District Hospital, Lancaster Park Road, Harrogate, HG2 7SX 


Roles

Administration Volunteers

The aim of the role of our admin volunteers is to provide support to colleagues involved with the delivery of services and other essential activities. The role does not expect volunteers to manage the whole administration service but to provide help and assistance to colleagues, so that local administration is as effective as possible. Volunteers will:

  • provide a full range of administration support for patients and staff this may include filing, photocopying and answering the telephone
  • help to maintain stocks of items such as leaflets, booklets and posters
  • handle post and similar correspondence according to local procedures
  • liaise with local administration staff and other colleagues regarding day-to-day administration duties
  • retrieve, collect and deliver case notes within the hospital when required
  • recognising the range of policies and procedures that impact on administration.
  • use professional communication skills to converse effectively with a wide range of people
  • welcome patients & visitors to the department in a professional, friendly manner while actively maintaining the security of the area.
  • engage with patients and staff and assist with completion of patient surveys
  • assist with the completion of patient focussed documentation
  • recognise and respect patient confidentiality
  • present with appropriate work place behaviour
  • use professional interaction when learning to cope with new situations.
  • show respect, good manners and workplace etiquette.
  • be able to work independently and as part of a team.
  • be a champion for the Harrogate Hospital and Community Charity and promote the service.

Personal qualities:

  • Good knowledge of IT
  • Excellent communication skills
  • Commitment to the volunteering service
  • Ability to work alone and as part of team
  • Polite and approachable
  • Friendly and professional approach 

Training provided:

  • Trust Induction 
  • IT training – as required and only if necessary to the role
  • Appropriate use of personal protective equipment (PPE)

Your commitment:

Your commitment to this role will be discussed on an individual basis. We ask that all volunteers commit to a minimum of four hours per week.

Support and supervision:

Your first line of support and for any enquiries will be outlined to you when you start in your role. 

Communications:

The department within in which you work and the Volunteer Team will provide you with any information updates, training opportunities and upcoming events on a regular basis

Uniform:

  • NHS volunteer badge (provided)
  • Black/Navy trousers
  • Black shoes 

To apply for this role please contact the Volunteer Team on 01423 557408 or email hdft.volunteering@nhs.net 

 

Chaplaincy Volunteers 

Aim: To aid and support the chaplaincy team in providing spiritual and emotional support to patients, families and staff within the trust. Volunteers will:

  • Aid and support the chaplaincy team in providing spiritual and emotional support to patients, families and staff within the trust
  • Visit individuals or carry out general ward visiting
  • Comfort and support the patients, speaking with families on the wards or speaking with staff as they go about their work
  • Support everyone regardless of their faith or belief system

Chaplaincy volunteers support all patients, their families and staff members regardless of their faith or belief system. It is not the role of the chaplaincy team, whether volunteer or staff member, to proselytize to any patients, their families or staff members at any time. We are there to listen and offer spiritual and emotional support to all people within the Harrogate and District NHS Foundation Trust.

Personal qualities:

  • Good communication & interpersonal skills
  • Ability to work with people suffering from mental and emotional distress
  • Ability to work on your own and as part of a team
  • Ability to be empathetic with others
  • To be able to follow guidance and direction from staff on the ward
  • Demonstrate attentive listening skills
  • Must demonstrate commitment to the role and be reliable and punctual
  • It is important that there is a strong support network from within the tradition that you come from and as such all chaplaincy volunteers need to be in good standing within their faith/belief tradition.

Training requirements:

As a chaplaincy volunteer, you will complete the following training:

  • Trust Induction corporate training
  • Role specific training from the Chaplaincy Team 
  • Donning and doffing of personal protective equipment (PPE)

Your commitment:

Your commitment to this role will be discussed on an individual basis. However, you must be flexible and commit to at least one session (a morning or afternoon) per week, with appropriate leave. A commitment of at least six months would be anticipated.
We ask that all volunteers commit to a minimum of 4 hours per week.

Support and Supervision:

Your first line of support and for any enquiries will be the Chaplaincy Team Leader. Alternatively, you can gain support from the Volunteer Team based in the planning department opposite the education centre.  

Communications:

The Chaplaincy Department and Volunteer Team will provide you with any information updates, training opportunities and upcoming events on a regular basis.

Uniform:

  • NHS Volunteer Badge (Provided)
    • Black/Navy Trousers
    • Black Shoes

To apply for this role please contact the Volunteer Team on 01423 557408 or email hdft.volunteering@nhs.net 

 

Meet, Greet and guide (including mask distribution volunteers) 

Aim:  Meet and greet and mask distribution volunteers are responsible for ensuring that face masks and hand gel are available for all patients visiting the hospital. Volunteers will: 

  • be responsible for ensuring that face masks, hand gel etc are available for all patients visiting the hospital 
  • greet patients entering the hospital and provide gel and a face mask to each individual.
  • offer support to patients requiring directions to departments and wards.
  • advise patients regarding the removal of masks at the end of the patient’s appointment. Masks removed on exit or worn home and disposed of in the identified bins.
  • help to provide an efficient service for staff and patients within Harrogate District Hospital.
  • join a group of volunteers working a ‘timetable’ rota to ensure that the service is covered during the required times.
  • ensure safe disposal of used masks at the end of the day by placing in the nearest waste disposals point.

Personal qualities:

  • Tact and sensitivity
  • Excellent communication skills
  • Commitment to the HDFT volunteering service
  • Ability to work alone and as part of team
  • Polite and approachable
  • Professional approach
  • Eager to take initiative

Training provided:

  • Trust Induction 
  • Donning and doffing of personal protective equipment (PPE)

Your commitment:

Your commitment to this role will be discussed on an individual basis. We ask that volunteers commit to a number of hours that are convenient for them within the hours of the service (between 9 and 4.30). Any time that can be given will be greatly appreciated.

Support and supervision:

Your first line of support and for any enquiries will be the Chaplaincy Team Leader. Alternatively, you can gain support from the Volunteer Team based in the planning department opposite the education centre.  

Communications:

The Volunteer Team will provide you with any information updates, training opportunities and upcoming events on a regular basis.

Uniform:

  • NHS volunteer badge (provided)
  • Black trousers
  • Black shoes

To apply for this role please contact the Volunteer Team on 01423 557408 or email hdft.volunteering@nhs.net 

 

Sir Robert Ogden Macmillan Centre Volunteers

You’ll be assigned to tasks based on your skills, ability and preferences. Volunteers will:

  • meet and greet centre users in a professional manner
  • be a listening ear for distressed patients
  • answer the telephone 
  • work in clinical areas to support patients while having treatment
  • providing leaflets and printouts where necessary to service users
  • signpost centre users to other services, agencies and sources of good information and support, specific to their identified needs
  • update the information centre stock, when necessary, in conjunction with the Macmillan Cancer Support Worker
  • undertake outreach tasks where appropriate such as fundraising and awareness events i.e. Coffee mornings, Macmillan Café
  • undertake data input
  • support benefit adviser and appointment system, and complete benefit application forms (with supervision)

Personal qualities: 

  • Tact and sensitivity
  • Excellent communication skills
  • Commitment
  • Able to work as part of team
  • Polite and approachable
  • Professional demeanour

Essential training: 

  • Trust Induction 
  • Macmillan Induction Programme – including being a Macmillan volunteer and what it means, an overview of cancer and the cancer journey, listening and communication skills, coping mechanisms, code of conduct, confidentiality
  • Other training will be offered to all volunteers as it becomes available in the trust or from Macmillan Cancer Support.
  • Donning and doffing of personal protective equipment (PPE)

Commitment:

Hours will be negotiated on an individual basis. A rota is available in the centre. Volunteer sessions are for a minimum of three hours.

Support and supervision:

Your first line of support for enquiries will be the SROMC Manager. 

Communications / relationships:

The SROMC Manager and the Volunteer Team will provide you with any information updates, training opportunities and upcoming events on a regular basis.

Uniform:

  • NHS volunteer badge (provided)
  • Smart casual dress.

To apply for this role please contact the Volunteer Team on 01423 557408 or email hdft.volunteering@nhs.net


Join our volunteer team 

Every day our volunteers give their time for free, and you could join our amazing and dynamic team, giving their time to help and support Harrogate and district NHS Foundation Trust (HDFT).

Volunteering at Harrogate and District Foundation Trust is a fantastic way to support you’re the Trust local where we have lots of different opportunities for volunteers to get involved. All our roles are non-clinical, the majority of which are patient-facing and all focus on enhancing patient experience by supporting our patients, their families and staff.

Volunteers play a vital role in the everyday operations of the hospitals such as raising money for charities and supporting big events, undertaking administrative tasks, helping people to find their way around the hospital, supporting the chaplaincy, cancer services, and outpatient clinics and improving the atmosphere in public areas.

Volunteering can make a difference to anyone, irrespective of age. It can provide younger people with an opportunity to gain some fantastic experience and develop skills that can be used in future workplaces and also offers older people the opportunity to get out of the house and meet new people, going some way towards tackling the problem of loneliness that can affect people

We recognise the valuable life experiences, skills and qualities that volunteers bring to the roles they support. Our volunteers compliment the work of our paid staff. Our vision is to be the best place to volunteer; growing our volunteer team and continuing to represent the diversity of the communities we support.  Everybody has something unique to offer and here at HDFT we want to enable you to find your perfect role. 

Whether you want to volunteer at Harrogate Hospital or in one of our community locations everyone can make a difference; by becoming part of the HDFT volunteer community. We cover a huge geographical area with services from Selby to Sunderland. 

 

Don’t worry, we will only contact you with regards to your enquiry and your details will be deleted forever after an appropriate period of time. We will never pass on your information to anyone else.

Yes, I am happy for you to hold my data and send further correspondence.No, please do not send me any future correspondence
I agree to Harrogate Hospital and Community Charity Privacy and Cookies Policy