Accessibility

This accessibility statement applies to hhcc.co.uk.

This website is run by Harrogate Hospital & Community Charity. We want as many people as possible to be able to use this website. For example, that means you should be able to:

• change colours, contrast levels and fonts
• zoom in up to 400% without the text spilling off the screen
• navigate most of the website using just a keyboard
• navigate most of the website using speech recognition software
• listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

• email [email protected]
• call01423 557408

We’ll consider your request and get back to you in 10 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact Yvonne Campbell:

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public
Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Harrogate Hospital & Community Charity is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

• Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.2 success criterion 1.1.1 (non-text content).
• Some PDFs and documents are not accessible in a number of ways including missing text alternatives and missing document structure. This fails WCAG 2.2 success criterion 1.1.1 Non-text Content and 1.3.1 Info and Relationships. We are committed to using our resources to update this historical content over time, and plan to update all historical documents (with the exception of content that’s not within the scope of the accessibility regulations) by April 2027. Any new PDFs or Word documents we publish will meet accessibility standards.
• We are reviewing PDF documents that are essential for our governance and aim to convert these to accessible resource pages or accessible alternatives before 2027. Where relevant, we are replacing any new PDFs or Word documents with HTML pages or an accessible PDF.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By September 2025, we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

Preparation of this accessibility statement

This statement was prepared on 10 February 2026. It was last reviewed on 10 February 2026.